Refund & Cancellation Policy

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Disclaimer

Originally Effective: June 1, 2018
Current Version Effective: October 10, 2026
Last Updated: October 10, 2026

Aura Purification aims to make cancellations and refunds clear and fair. Because our offerings include digital intention services and personalized practitioner-led work, refund eligibility depends on whether the purchased service has begun.

Payment Processing Fees

Payment processors may retain transaction fees when a payment is refunded.

Approved refunds are initiated promptly, but the time required for funds to appear depends on the customer’s bank or payment provider and may take several business days.

Payment processors charge Aura Purification fees when a payment is made. These fees are generally not returned to Aura Purification when the transaction is refunded.

Therefore, unless required otherwise by law, approved customer-requested refunds may be reduced by the actual non-refundable payment-processing, transaction, currency-conversion, cross-border, or similar third-party fees incurred in connection with the original payment.

The amount may vary depending on the payment method and transaction.

Aura Purification does not charge an additional cancellation or refund-processing fee.

If a refund results from an error by Aura Purification, a duplicate or incorrect charge, or our inability to provide the purchased service, Aura Purification will generally cover the processing cost and refund the full applicable amount.

Aura Field

Before activation

A cancellation may be requested any time before the Aura Field has been activated.

The purchase amount will be refunded, less any non-refundable third-party payment-processing fees described above.

After activation

We understand that circumstances and personal intentions may change. You may cancel your Aura Field activation at any time, even after the service has started.

Refunds for unused activation time

If you cancel before your selected activation period ends, you are eligible for a prorated refund of the unused portion of your prepaid service.

Refunds are calculated based on the original purchase amount and the unused calendar days remaining in your activation period.
The cancellation date for refund calculations is the date we receive your request.
Your Aura Field will be deactivated when your cancellation is processed.
We do not charge cancellation penalties or recalculate your used time at a higher rate.
Any non-refundable third-party payment-processing fees may be deducted where permitted by law and disclosed at purchase.

There are no subscriptions, automatic renewals, or recurring charges. Your activation ends automatically after your selected period unless you choose to purchase another activation.

To request a cancellation or refund, contact us at info@aurapurification.com.

If we are unable to provide the purchased service or an incorrect charge occurs, we will provide an appropriate resolution or refund without deducting processing fees.

Results and personal experience

Aura Field is an intention-based spiritual-wellness experience, and no specific outcome is guaranteed. Previously used activation time is not refundable solely because an expected result does not occur. However, customers may cancel at any time and receive a prorated refund for unused prepaid activation time, regardless of their reason for cancellation.

Failure to activate

If Aura Purification is unable to provide an Aura Field that has been purchased, the customer may choose either a replacement/rescheduled activation or a refund of the applicable purchase amount.

In that situation, Aura Purification will not deduct payment-processing fees from the refund.

Energy-Inspired Services

Energy-Inspired Services are personalized remote sessions performed by a practitioner around the New Moon or Full Moon selected during checkout.

When preparation begins

For refund purposes, a personalized session is considered to have begun once individual preparation for that session has started.

Ordinarily, personalized preparation begins approximately 48 hours before the intended lunar session window.

Cancellation before preparation

If cancellation is requested before personalized preparation begins, the service price is refundable, less any non-refundable payment-processing fees.

After preparation begins

Once personalized preparation has begun, that session is considered in progress and non-refundable.

A completed session is non-refundable.

As with Aura Field, refunds are not provided solely because a particular emotional, energetic, spiritual, or other subjective result does not occur.

3-Session Package

The 3-session package currently costs $95 and includes three personalized remote sessions.

Unless otherwise agreed, the three sessions will follow the same lunar timing selected at checkout—New Moon or Full Moon—and are intended to occur over successive cycles.

Before the first session begins

If the entire package is cancelled before preparation for the first session begins, the amount paid is refundable, less non-refundable payment-processing fees.

After the package has begun

If you cancel after one or more sessions have begun, each session that has been completed or entered personalized preparation will be valued at the standard single-session price in effect when the package was purchased, currently $45.

The refundable amount is therefore:

Amount actually paid − completed/in-progress sessions at the regular single-session price − applicable non-refundable payment-processing fees.

For the current $95 package:

after 1 session has begun → up to $50, less applicable processing fees;
after 2 sessions have begun → up to $5, less applicable processing fees;
after 3 sessions have begun → no remaining refundable balance.

Any promotional code or additional discount reduces the maximum refundable amount to the amount actually paid.

Changing New Moon / Full Moon Timing

If you wish to change your selected timing from New Moon to Full Moon, or vice versa, contact Aura Purification before personalized preparation for the applicable session begins.

When possible, the session can be moved to the next appropriate lunar cycle.

Once preparation has begun, a timing change is not guaranteed.

For a 3-session package, the lunar preference normally applies to all remaining sessions unless Aura Purification agrees otherwise.

Information Provided by the Customer

Customers are responsible for providing a sufficiently clear reference for the person, place, pet, object, or other focus selected.

If you notice an error or want to change information you submitted, contact us as soon as possible.

If the information is corrected before preparation or activation begins, we will generally update it without charge.

A refund or repeat session is not guaranteed when a service has already been activated, prepared, or performed using information supplied incorrectly by the customer.

Rescheduling or Cancellation by Aura Purification

If Aura Purification cannot provide a scheduled Energy-Inspired Service around the intended lunar timing, we may offer:

the next suitable New Moon or Full Moon;
another mutually suitable arrangement; or
a refund for the unperformed service.

If the customer chooses a refund because Aura Purification cannot provide the service, processing fees will not be deducted.

Duplicate or Incorrect Charges

If you believe you were charged more than once or charged an incorrect amount, contact:

info@aurapurification.com

Verified duplicate or incorrect charges will be corrected and refunded as appropriate.

Processing fees will not be deducted when the error originated with Aura Purification or the payment system.

Refund Method and Timing

Approved refunds are normally returned to the original payment method.

Aura Purification will initiate an approved refund promptly. Wix states that refunds commonly take approximately 3–5 business days to reach a customer's card or bank account, although timing ultimately depends on the financial institution or payment provider.

Some payment methods also impose their own deadlines or conditions for refunds. For example, Wix currently lists specific refund windows for PayPal, Affirm, Afterpay, and Klarna.

Chargebacks and Payment Disputes

If there is a billing or service problem, we encourage you to contact Aura Purification first so we have an opportunity to resolve it.

Nothing in this policy limits any rights you may have through your bank, card issuer, payment provider, or applicable law.

How to Request a Cancellation or Refund

Email: